ORDERS

Due to the cost of tweed which has now gone up to £40.00 per metre and price increases in other components, most of my bags and soft furnishings are made to order.  Please allow a minimum of 1 week for orders to be dispatched; if you would like to check the possibility of an order being made and dispatched in under 1 week please use the contact form or contact me by telephone and I will get back to you as soon as possible.

 

EXCHANGES & REFUNDS:

A lot of care and effort goes into making the products on this website but if you are unhappy with the quality or if your order is delivered damaged I am happy to offer an exchange or refund on return of goods purchased if returned within 28 days; if after this time period something should prove to be faulty please contact me.  Please contact me either by e-mail or telephone before returning items.

POSTAGE:

Postage to UK addresses is free and will normally be Royal Mail 2nd Class; orders of high value will be sent recorded and will require a signature on delivery.  Items sent to mainland Europe will be sent by Airmail and will be limited to a maximum of 1kg in weight.

DELAYS:

From time to time there may be delays in posting goods due to holidays, illness etc, and at certain times of the year i.e. Christmas; if there is to be a known delay I will contact customers with details.  You should receive notification by e-mail of the status of your order but if this does not happen and you believe your parcel has taken longer than expected to arrive please get in touch either by phone or e-mail as soon as possible.